Q: I’m a long-time Best Buy customer and a Total Technical Support member. So when I had a problem with my computer recently, I expected Best Buy to help me. Related Articles Sears didn’t install my ...

This isn't a test; shoppers are having a hard time getting to Best Buy's website to get the tech and gadgets they need.

The retailer continues its push to rein in costs. The retailer continues its push to rein in costs. is a former weekend editor who covered tech and entertainment. He has written news, reviews, and ...

Meara covers streaming service news for CNET. She graduated from the University of Texas at Austin with a degree in journalism. When she's not writing, she likes to dote over her cat, sip black coffee ...

Q: I’m a long-time Best Buy customer and a Total Technical Support member. So when I had a problem with my computer recently, I expected Best Buy to help me. My computer was not working with the ...