The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

Gartner predicts that 40% of all customer service issues will be resolved by unofficial third-party tools powered by generative AI (GenAI) by 2027, signaling a fundamental shift in customer ...

If you’re the type of Twitter user who enjoys using the platform to sound off about businesses and customer experiences, the social media site’s latest changes could affect you. No, it’s not going to ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

Elevance Health this month rolled out an updated version of its Virtual Assistant tool, which allows users to ask questions about their benefits and get near-instant results.

What’s the most effective way for businesses to attract and convert leads? We asked industry experts to share one tool or ...

Twitter announced new features that will help users operate customer service functions better via the social network this week at its Flight developer conference. Businesses can now use the Fabric ...

When your business is small, customer service seems easy. When you don’t have many customers to begin with, service is usually merely a matter of delivering the product and sending the customer on his ...

Despite Twitter's public struggle to retain monthly active users, the microblogging social network is an undeniable force in the business world. More and more, interactions between a business and a ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...