This article originally appeared in the April 2023 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter. The ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

As someone who has spent years navigating the world of cybersecurity, I’ve learned that customer-facing security deserves just as much attention as enterprise security, if not more. Businesses often ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

For some attackers who are skipping the encryption — and solely pressuring victims to pay over stolen data — the goal is actually to minimize disruption, experts told CRN. While traditional ransomware ...

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

(CNN) — Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we ...