For the first time since Vocal Laboratories — better known as Vocalabs — introduced SectorPulse, its customer service monitoring study, in 2003, the research firm has applied a new methodology. In ...

We’ve become so reliant on our computers that a virus or error message makes the average user queasy. So, it’s not surprising to learn that an estimated 3.3 ...

Know how caller ID spoofing fuels cryptocurrency scams. Learn how fraudsters mimic official numbers, use AI voice cloning, ...

More than 30 months after surfacing, a tech-support scam targeting Dell computer owners continues to raise questions about how the callers know sensitive information, including PC serial numbers and ...

More US carriers are taking steps to prevent junk calls from reaching your phone. T-Mobile has launched a Caller Verified system that uses new standards (SHAKEN and STIR) to fight caller ID spoofing ...

TechJutsu, a cybersecurity company focused on practical identity and access solutions, has developed Caller Verify, a tool designed to replace traditional caller verification methods in call centres ...