Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

A customer shattered a glass panel in a Hartlepool convenience shop - and police are hoping to trace a man as part of their ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...

Requiring data centers to generate their own electricity or agree to shutoffs at peak demand are among the solutions floated ...

Will received a $13,000 LADWP bill due to incorrect address billing despite notifying the agency of his new address in 2020.

Reporting entities are already familiar with the real challenges that can arise when seeking to meet their customer due diligence and ML/TF ...

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...

The acquisition comes as India’s used-car market is projected to grow at a compound annual growth rate of about 10% to ...