Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...

Simply Contact, a European provider of AI-enhanced outsourced customer support, has won two major industry awards in 2025 for ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

After Dec. 31, T-Mobile customers will no longer be able to contact the phone carrier through Apple Messages, a convenience that allowed customers to handle tasks such as switching plans, purchasing ...

Zomato will now share customer phone numbers with restaurants after obtaining user consent, a significant win for the industry. This move allows eateries to directly engage with customers, enhance ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

A customer shattered a glass panel in a Hartlepool convenience shop - and police are hoping to trace a man as part of their ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium  today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences ...