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  1. Issues Accessing Files on iPad Pro Using the Dropbox App

    Issues Accessing Files on iPad Pro Using the Dropbox App Ever since I started using the Dropbox app on my 12.9" iPad Pro (currently on iOS 12.1 with the latest version of the Dropbox app), I have had …

  2. "Couldn't Load" error when accessing a file through a shared link

    When accessing a file via a shared link, we are getting an error: "Couldn't Load Something went wrong on our end" with a link to a Download button, but nothing downloads. Any idea how we can fix this …

  3. 'Invalid password' error when opening password-protected files

    Apr 19, 2025 · I have many files that are password protected. I have had them for years and have never had trouble accessing them. My password is stored in a password...

  4. Dropbox website is extremely slow when accessing or uploading files

    Dropbox website is extremely slow when accessing or uploading files Hey, guys. Long-time Dropbox user, but perhaps not for very much longer. Every time I try to go to Dropbox in the last couple of …

  5. Accessing files in the Dropbox folder is extremely slow due to updates ...

    Dec 9, 2024 · Accessing files in the Dropbox folder is extremely slow due to updates not cleaning up the registry The longer the you have dropbox installed the worse the issue will get. It doesn't clean up …

  6. We can't open files from a shared folder, as we receive errors

    May 12, 2025 · Hi KS , thanks for bringing this to our attention. Just for clarification, when you say that everyone is accessing the shared folder, is this as part of a Dropbox team folder, or an actual shared …

  7. Unknown error occurred while accessing anything on Dropbox | The ...

    Accessing files on Dropbox over a stable secure WiFi connection, through Windows File Manager or through a hyperlink in an Excel spreadsheet. In File Manager, if the file shows a check mark in a …

  8. Need help accessing my account due to 2FA, and ... - Dropbox …

    Jul 7, 2025 · Need help accessing my account due to 2FA, and security one-time code. Hello everyone! I am having the same issue as many people have had, but I am having no luck in getting it rectified …

  9. Why is my ISP network banned from accessing Dropbox?

    Hi Здравко, thanks for messaging the Community. Currently, we're not experiencing any issues with users accessing the Dropbox site. If it's specific to one ISP, then you'll need to check with them to …

  10. I'm having trouble accessing my account, since I don't receive the 2FA ...

    Jun 5, 2025 · I'm having trouble accessing my account, since I don't receive the 2FA code. I have a separate Dropbox account linked to my work email, which colleagues occasionally use to share …